** COVID-19 PARTS AND SERVICE OPERATIONS **
To Our Current and Future Valued Customers:
As we’re all going through this global pandemic together, we want to assure you that we’re committed to looking after the health and safety of all our employees, and we’re doing everything to keep delivering parts and service to you.
We have a dedicated office staff who are ready to take your calls and email requests, and dedicated daily shipping to get you what you need with minimal contact.
As we continue to adjust to maintain a safe and healthy work environment for you and our staff, we are taking the following steps to address COVID-19:
Customers are able to make delivery and service-related requests through our website - and also through our general email account firstname.lastname@example.org, as well as by phone. We strongly prefer that our customers continue to interact online or over the phone.
We will be limiting walk-in customers into the shop. If dropping off a part or machine, they can be pre-arranged for separate drop off. Payments can be made on-line through your banking institution, credit card payments can be made via our customer web portal located on our website, or by calling into our office.
We have adopted a “no hand-shake policy” and to maintain a social distance of at least 6ft from everyone throughout any physical delivery or service visit.
We are also asking that everyone practice routine hand washing with soap and water for at least 20 seconds, use a tissue or sleeve for coughs and sneezes, and avoid touching your eyes, nose and mouth with unwashed hands.
We can appreciate that some of these precautionary measures may seem inconvenient, and we understand that this is a stressful time for everyone. We do appreciate your patience and understanding in this time of uncertainty. Our goal is to continue to provide reliable services and to provide a high level of customer service while protecting the health and safety of our employees and customers.